Privacy Policy

1. Introduction

Welcome to viberr ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our freelance services marketplace platform at viberr.net (the "Service"). We are committed to protecting your privacy and ensuring transparency about our data practices.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, username, password, profile picture
• Profile Information: Bio, skills, experience, portfolio items, hourly rates
• Payment Information: Billing address, payment method details (processed securely through Stripe)
• Communication Data: Messages, reviews, support tickets, and other communications
• Service Information: Service descriptions, pricing, delivery terms, project files

2.2 Information Collected Automatically

• Usage Data: Pages visited, time spent, clicks, search queries
• Device Information: IP address, browser type, operating system, device identifiers
• Location Data: General location based on IP address (not precise location)
• Cookies and Tracking: Session cookies, preference cookies, analytics cookies

2.3 Third-Party Information

• Social Login: When you sign up using Google or Facebook, we receive basic profile information
• Payment Processors: Transaction data from Stripe and other payment providers
• Analytics: Aggregated usage data from analytics services

3. How We Use Your Information

• Service Provision: Create and manage accounts, facilitate transactions, provide customer support
• Communication: Send service updates, notifications, marketing communications (with consent)
• Platform Improvement: Analyze usage patterns, improve features, develop new services
• Security: Detect fraud, prevent abuse, ensure platform safety
• Legal Compliance: Comply with legal obligations, resolve disputes, enforce terms
• Personalization: Customize user experience, recommend relevant services

4. How We Share Your Information

4.1 With Other Users

Your public profile information, service listings, and reviews are visible to other platform users to facilitate marketplace transactions.

4.2 With Service Providers

• Payment Processing: Stripe for secure payment processing
• Cloud Services: Supabase for database and authentication services
• Analytics: Google Analytics for usage analytics (anonymized)
• Communication: Email service providers for notifications

4.3 Legal Requirements

We may disclose information when required by law, to protect our rights, or to ensure platform safety and security.

5. Data Security

We implement industry-standard security measures including encryption, secure servers, and regular security audits. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but continuously work to protect your information.

6. Your Privacy Rights

• Access: Request access to your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Portability: Request a copy of your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Restriction: Request limitation of data processing

To exercise these rights, contact us at [email protected]

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, remember preferences, and analyze platform usage. You can control cookie settings through your browser, though some features may not function properly if cookies are disabled.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

9. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Continued use of the Service after changes constitutes acceptance of the updated policy.

11. Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Account information is retained until you request deletion, while transaction records may be kept longer for legal and tax purposes.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: